If for any reason you aren't satisfied, you can return any in-stock item without custom engraving in its original condition within 14 days of the date of shipment for a refund or an exchange. It's that simple. Any custom order is exchange only.

If for any reason you aren't satisfied, you can return any in-stock non-engraved item in its original condition for a refund or exchange. Any customer order is exchange only. If you have any questions about our return procedure, please don't hesitate to contact us at returns@wachlerjewelers.com

We can exchange your jewelry for another item, give you another ring size, repair your item, or mount your diamond in a setting. Call to speak to a diamond and jewelry consultant.
Contact us at repairs@wachlerjewelers.com

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (other than David Wachler & Sons Jewelers) or damaged in any way cannot be accepted for return. Returns without a return authorization code, and packages that are improperly packaged or uninsured will be refused receipt.

To return a diamond or jewelry item to David Wachler & Sons Jewelers, simply follow the steps indicated below:
1. Obtain Return Authorization Code. Call 888-000-0000 or email returns@wachlerjewelers.com and you will be given a Return Authorization Code. Write this code on the bottom of your original invoice.
2. Package Your Return. Place all the original packaging in the box, including the appraisal and the diamond certificate. (The diamond certificate carries a $250 replacement fee.) For security reasons, do not write David Wachler & Sons Jewlers anywhere on the outside of the box.
3. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:

• Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
• More than $500: Ship your package via UPS or US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached David Wachler & Sons Jewelers.* (FedEx® will not insure merchandise over $500.)